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Getting started

Do you have a free trial?expand_more

Yes. Every plan includes 30 days free with 5 property reports. No credit card is required, and you can invite your team during the trial.

How long does onboarding take?expand_more

Most agencies are productive in a day. For Enterprise customers we include guided onboarding with a dedicated account manager, typically a 30-minute setup call and a 1-hour team walkthrough.

Can I migrate my existing contacts and listings?expand_more

Yes. RealtyPA imports from CSV, Excel, and most common CRMs. Contact support during setup for help with bulk imports; our team can match fields and validate data before it hits your workspace.

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Product

Does RealtyPA work on mobile?expand_more

Yes, fully native iOS and Android apps. Every feature available on desktop is available on mobile, with the same login and data.

Does RealtyPA help with lead tracking?expand_more

Yes. RealtyPA captures enquiries from Property24, Private Property, your web forms, and connected email, unifies them into one lead inbox, and tracks each through stages with reminders and matching against active listings.

How accurate are the CMA valuations?expand_more

Valuations are built from real South African Deeds Office transfer data, not automated estimates. Urban suburbs with active markets yield the most precise results. You can also manually adjust comparable selections to refine the valuation.

Can I customise RealtyPA for my agency?expand_more

Yes, brand kit, stage-based task templates, per-branch workflows, commission splits, and role permissions are all configurable. Enterprise customers get deeper customisation including API access.

Does it integrate with Property24 and Private Property?expand_more

Yes. One-click portal syndication with two-way sync: listings and price changes push out, leads and enquiries flow back in. Additional portals are added based on customer demand.

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Pricing & billing

How does pricing work?expand_more

Individual is R299/user/month with no office fee. Agency plans are per user per month plus a flat office fee: Pro R499/user + R1,500 office; Enterprise R799/user + R2,500 office. All prices in South African Rand, ex VAT.

Can I change plans mid-term?expand_more

Yes. You can upgrade or downgrade anytime from your workspace settings. Charges prorate automatically, and changes take effect immediately.

Do you offer annual billing?expand_more

Plans bill monthly. The one upfront discount is on Enterprise: pay 6 months upfront and the per-user rate drops from R799 to R499 per month.

What if I need more valuations than my plan includes?expand_more

Extra valuation packs are available as one-off top-ups from your billing page. They're added to your next invoice and carry forward month-to-month if unused.

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Security & compliance

Is my data secure?expand_more

Yes. All data is encrypted at rest and in transit. Hosted on South African Google Cloud infrastructure with redundant backups. Access is logged and auditable. Two-factor authentication is available and recommended.

Is RealtyPA POPIA compliant?expand_more

Yes. POPIA compliance is built in, per-contact consent tracking, audit logs on every data access, subject access request tooling, and a POPIA-aligned Data Processing Agreement for every customer.

Where is my data hosted?expand_more

All customer data is stored on South African Google Cloud servers. Backups are also in-country. This keeps you compliant with data residency requirements.

Who can see my deals inside my agency?expand_more

By default: agents see their own deals and shared ones; principals and admins see everything. Large agencies can scope visibility per branch. Every agent-to-agent data share is logged.

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Support & integrations

How do I get support?expand_more

All plans include email and WhatsApp support with response times under 4 business hours. Pro plans add live chat. Enterprise customers get a dedicated account manager and SLA-backed response times.

Does RealtyPA sync with Google Calendar?expand_more

Yes, two-way sync for Calendar, Contacts, and Tasks with Google Workspace. Outlook and iCloud integrations are on the roadmap.

Is there an API?expand_more

Enterprise customers get full REST API access for custom integrations. Pro customers have read-only access to key endpoints. Contact us to discuss your integration needs.

Can I export my data?expand_more

Yes, any data you enter can be exported at any time, in common formats (CSV, Excel, PDF for reports). No lock-in.

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