Every question, answered.
Can't find what you're looking for? Reach out, we reply inside 4 hours on business days.
Getting started
Do you have a free trial?
Yes. Every plan includes 30 days free with 5 property reports. No credit card is required, and you can invite your team during the trial.
How long does onboarding take?
Most agencies are productive in a day. For Enterprise customers we include guided onboarding with a dedicated account manager, typically a 30-minute setup call and a 1-hour team walkthrough.
Can I migrate my existing contacts and listings?
Yes. RealtyPA imports from CSV, Excel, and most common CRMs. Contact support during setup for help with bulk imports; our team can match fields and validate data before it hits your workspace.
Product
Does RealtyPA work on mobile?
Yes, fully native iOS and Android apps. Every feature available on desktop is available on mobile, with the same login and data.
Does RealtyPA help with lead tracking?
Yes. RealtyPA captures enquiries from Property24, Private Property, your web forms, and connected email, unifies them into one lead inbox, and tracks each through stages with reminders and matching against active listings.
How accurate are the CMA valuations?
Valuations are built from real South African Deeds Office transfer data, not automated estimates. Urban suburbs with active markets yield the most precise results. You can also manually adjust comparable selections to refine the valuation.
Can I customise RealtyPA for my agency?
Yes, brand kit, stage-based task templates, per-branch workflows, commission splits, and role permissions are all configurable. Enterprise customers get deeper customisation including API access.
Does it integrate with Property24 and Private Property?
Yes. One-click portal syndication with two-way sync: listings and price changes push out, leads and enquiries flow back in. Additional portals are added based on customer demand.
Pricing & billing
How does pricing work?
Individual is R299/user/month with no office fee. Agency plans are per user per month plus a flat office fee: Pro R499/user + R1,500 office; Enterprise R799/user + R2,500 office. All prices in South African Rand, ex VAT.
Can I change plans mid-term?
Yes. You can upgrade or downgrade anytime from your workspace settings. Charges prorate automatically, and changes take effect immediately.
Do you offer annual billing?
Plans bill monthly. The one upfront discount is on Enterprise: pay 6 months upfront and the per-user rate drops from R799 to R499 per month.
What if I need more valuations than my plan includes?
Extra valuation packs are available as one-off top-ups from your billing page. They're added to your next invoice and carry forward month-to-month if unused.
Security & compliance
Is my data secure?
Yes. All data is encrypted at rest and in transit. Hosted on South African Google Cloud infrastructure with redundant backups. Access is logged and auditable. Two-factor authentication is available and recommended.
Is RealtyPA POPIA compliant?
Yes. POPIA compliance is built in, per-contact consent tracking, audit logs on every data access, subject access request tooling, and a POPIA-aligned Data Processing Agreement for every customer.
Where is my data hosted?
All customer data is stored on South African Google Cloud servers. Backups are also in-country. This keeps you compliant with data residency requirements.
Who can see my deals inside my agency?
By default: agents see their own deals and shared ones; principals and admins see everything. Large agencies can scope visibility per branch. Every agent-to-agent data share is logged.
Support & integrations
How do I get support?
All plans include email and WhatsApp support with response times under 4 business hours. Pro plans add live chat. Enterprise customers get a dedicated account manager and SLA-backed response times.
Does RealtyPA sync with Google Calendar?
Yes, two-way sync for Calendar, Contacts, and Tasks with Google Workspace. Outlook and iCloud integrations are on the roadmap.
Is there an API?
Enterprise customers get full REST API access for custom integrations. Pro customers have read-only access to key endpoints. Contact us to discuss your integration needs.
Can I export my data?
Yes, any data you enter can be exported at any time, in common formats (CSV, Excel, PDF for reports). No lock-in.
Still have questions?
Our team replies inside 4 business hours. Real humans, not bots.