Introduction

Welcome to our privacy policy. We are RealtyPA (Pty) Ltd (2022/230374/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Audience

This policy applies to you if you are:

a visitor to our website or user of our application;
a customer who has ordered the goods or services that we provide.

What is personal information?

Personal information includes:

certain information that we collect automatically when you visit our website or use our application;
certain information collected on registration;
certain information collected on submission; and
optional information that you provide to us voluntarily;

but excludes:

information that has been made anonymous so that it does not identify a specific person;
permanently de-identified information that does not relate or cannot be traced back to you specifically; and
non-personal statistical information collected and compiled by us.

Common examples

Common examples of the types of personal information which we may collect and process include your:

identifying information, such as your name, date of birth, or identification number of any kind;
contact information, such as your phone number or email address;
address information, such as your physical or postal address; or
demographic information, such as your gender or marital status.

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

financial information, such as your bank account details;
employment information, including your membership of a trade union.

Acceptance

Acceptance required

You must accept all the terms of this policy when you order any of our goods or register for, or use the website, application, or any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or register for or use the website, application, or any of our services.

Legal capacity

You may not access our website, application, or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Your obligations

You may only send us your own personal information or the information of another data subject where you have their permission (or some other valid legal basis) to do so.

How we collect personal information

On submission or registration

When you submit an enquiry or register on our website or application, you will no longer be anonymous to us. You will provide us with personal information that may include:

your name and surname;
your email address;
your telephone number;
your company name, company registration number, and VAT number;
your postal address or street address; and
your username and password.

From your browser

We automatically receive and record Internet usage information on our server logs from your browser, such as your IP address, browsing habits, click patterns, software version, system type, screen resolution, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website (usage information).

Cookies

We may place small text files called 'cookies' on your device when you visit our website or use our application. These files do not contain personal information, but they contain a personal identifier allowing us to associate your personal information with a certain device. Cookies serve useful purposes for you, including:

tailoring our website's functionality to you by letting us remember your preferences;
improving how our website performs;
allowing third parties to provide services to our website; and
helping us deliver targeted advertising where appropriate in compliance with applicable laws.

You can usually change your browser settings to stop accepting cookies or delete them manually. However, some parts of our website may not work correctly without cookies.

Optional details

You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or application, or when you enter competitions, take advantage of promotions, respond to surveys, or order certain additional goods or services.

Recording calls

We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.

Data subjects

Who are our data subjects?

We process the personal information of the following categories of people or entities:

real estate agents (people);
real estate agencies (organisations);
employees;
contractors, vendors, or suppliers;
children and their guardians;
debtors and creditors; and
directors and shareholders.

Who are your data subjects?

In using our goods or services, we may also process the personal information of your data subjects, who may include:

clients;
contacts;
transfer and bond attorneys;
bond originators;
trustees of community schemes;
colleagues;
contractors;
community schemes and other entities; and
personal contacts.

You will remain the responsible party in respect of the personal information you process using our services. Your processing will, at a minimum, be in accordance with this Privacy Policy, our Terms of Use, and applicable law.

Purpose for processing

We generally collect and process your personal information for various purposes, including:

goods or services, collecting orders for, providing, and supporting our goods or services;
marketing, pursuing lawful related marketing activities;
business, internal audit, accounting, business planning, and joint ventures;
legal, handling claims, complying with regulations, or pursuing good governance.

Sharing your personal information

We may share your personal information with:

other divisions or companies within our group, for joint content, services, fraud prevention, and product guidance;
affiliates (we will seek to require them to honour this privacy policy);
goods suppliers or service providers under contract who help us with fraud prevention, billing, marketing, and technology services;
credit bureaus to report account information, as permitted by law;
banking partners as required by card association rules;
other third parties who provide us with relevant services where appropriate.

Regulators

We may disclose your personal information as required by law or governmental audit.

Law enforcement

We may disclose personal information if required:

by a subpoena or court order;
to comply with any law;
to protect the safety of any individual or the general public; and
to prevent violation of our customer relationship terms.

No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

Security

We take the security of personal information seriously and always do our best to comply with applicable data protection laws by maintaining reasonable measures to protect personal information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

Our hosting environment uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

Phishing

You must only log in to your account from a page that begins with https://crm.realtypa.co.za.

Accurate and up to date

We will try to keep the personal information we collect as accurate, complete, and up to date as is necessary for the purposes defined in this policy. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. To protect you, we take steps to verify your identity before granting access to your account or making corrections.

Retention

We will only retain your personal information for as long as necessary to fulfil the purposes set out in this policy, unless:

retention of the record is required or authorised by law; or
you have consented to the retention of the record.

Transfer to another country

We may transmit or transfer personal information outside of the country in which it was collected, and process it in that country. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

Your rights

You may request access to your personal information to receive a copy of the personal information that we hold on you.

Updating or removing

You may choose to correct or update the personal information you have submitted to us by accessing your account, or contacting us by phone or email.

Withdrawal of consent or objection to processing

You may withdraw your consent where we are relying on consent as a lawful justification to process your information. You may also object to our processing where we are relying on another lawful justification. We may need to request additional information to verify your identity before actioning such requests.

Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website, or by sending you an email detailing the changes and their date.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

Enquiries

If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us at support@realtypa.com or via WhatsApp on +27 67 552 6107. We will work hard to resolve your enquiry or address your concern as soon as possible.